Frequently Asked Questions
What areas do you serve?
We clean homes in Brookfield, WI and Elm Grove, WI. We also serve Pewaukee, Waukesha, and parts of Southeastern Wisconsin. If you live outside these areas, please call us. We might still be able to help you with your cleaning needs.
How do I get a free estimate?
Getting a free estimate is easy. Just call us at (262) 794-2029 or send an email to c.m.a.llc@icloud.com. We will set up a time to visit your home and talk about what you need. There is no cost or obligation to get a free in-home estimate.
What cleaning services do you offer?
We offer several types of cleaning. You can choose regular cleaning on a weekly, biweekly, or monthly basis. We also do deep cleanings, move in/move out cleanings, and even cleaning that focuses on specific areas in your home. You can choose to clean your whole home, just certain rooms, or ask us to focus on the areas that matter most to you.
Do I have to sign a contract?
No, we do not require any contracts. We believe that a happy customer is the best form of commitment. You can choose our services without signing any long-term agreements.
Who will be cleaning my home?
Your home will be cleaned by the same team of trusted professionals each time. Our team members have been with us for over five years and go through background checks and extensive training. This consistency helps build trust and makes sure your home gets the care it deserves.
What cleaning supplies do you use?
We can use your own cleaning supplies if you prefer, or we can bring our own. We always use supplies that are safe and effective to clean your home from top to bottom. If you have any special requests about products, just let us know.
What should I do to prepare my home for cleaning?
To make the most of our time, we ask that you put away items before we arrive. This means clearing off countertops, picking up loose items, and tidying up a bit. This way, our team can focus on cleaning every corner of your home.
How many cleaners will come to my home?
We usually send a team of two professionals to your home. This team includes a supervisor and a cleaning professional. In some cases, if we have a tight schedule, we might send three, but our goal is to keep your home private and comfortable with a small, reliable team.
What happens if I am not satisfied with the cleaning?
We stand behind our work with a 100% Satisfaction Guarantee. If you feel that any area was not cleaned properly, just let us know within 24 hours. We will come back and re-clean the area free of charge. Your satisfaction is our top priority.
Can I change or cancel an appointment?
Yes, you can change or cancel an appointment. Please let us know as soon as possible if your plans change. We understand that things come up, and we try to be as flexible as possible with your schedule.
How do you handle payments?
We make paying simple. After each cleaning, we will email you an invoice. You can pay using an electronic check via your bank, QuickBooks Online, credit cards, or by mailing a handwritten check. We aim to make the payment process quick and hassle-free.
What does a typical cleaning session include?
Each cleaning session is detailed and thorough. For all rooms, we remove cobwebs, dust furniture, vacuum carpets, and mop hard floors. In bathrooms, we clean sinks, tubs, showers, and toilets. In the kitchen, we clean appliance exteriors, wipe countertops, and sanitize sinks. We can also take care of small extras like changing sheets, making beds, and cleaning patio doors at no extra charge.
What if I need special cleaning requests?
We are happy to work with you on special requests. If you need us to clean the inside of your fridge or help with organizing your home, just ask. Some special services might have an extra charge, but we will explain everything clearly before we begin.
How do you ensure the safety and trust of your clients?
Safety is very important to us. All our team members are background checked, insured, and bonded. We also train our staff well, so you know that the professionals in your home are trustworthy and reliable. Your home is in good hands.
What if I need to reschedule my cleaning time?
We understand that your schedule can change. Just give us a call or send us an email as soon as you know you need to change your appointment. We try our best to accommodate changes and work around your busy life.
Do you send reminders about my appointment?
Yes, we send both text and email reminders. These reminders include the time of your appointment and even a photo of the cleaner(s) who will be visiting your home. This helps you feel safe and know exactly who will be at your door.
What happens if your team is running late?
We know your time is valuable. If there is any delay, we will let you know as soon as possible with an update. We always aim to be on time and work efficiently without cutting corners.
Can I request the same cleaner each time?
Absolutely. We try to assign the same cleaning team for every visit. This consistency builds trust and means that your cleaners become familiar with your home and your specific needs.
How do you make sure my home is cleaned well every time?
We have a simple process. Our cleaning teams check each other’s work, and we welcome your feedback. If anything does not meet your expectations, we fix it right away. Our goal is to make your home shine each time we visit.
How do you price a cleaning?
We price by the job and by time. Price depends on the size of your home, how often you want cleaning, and any special tasks. We give a clear estimate after an in-home visit or a detailed phone chat.
Is there a minimum visit or minimum charge?
Some visits have a minimum time or fee to cover travel and setup. We will tell you about any minimums when we give your free estimate.
Do you require a deposit to book?
Most regular recurring cleanings do not need a deposit. For one-time deep cleans or large move-in/move-out jobs, we may ask for a small deposit to hold the date. We explain this up front.
What is your cancellation or reschedule policy?
Please tell us as soon as you can if you need to cancel or change a booking. We ask for notice so we can reassign the team. Any fees are discussed when you book.
Do I need to be home during the cleaning?
No. Many clients are not home. We can enter with a key, lockbox, garage code, or you can provide access instructions. We follow any access rules you set.
How do you handle keys and entry codes?
We treat keys and codes with care. We log who has access and only share details with your assigned team. We can return keys or remove codes after service—tell us your preference.
What if I have pets?
We welcome homes with pets. Please mention pets when you book so we can plan. We can keep pets in a safe area while we clean. We use pet-safe products on request.
What if something gets damaged?
If any damage happens, tell us right away. We document the issue, investigate, and work to fix it or make it right. Our team is insured and bonded for peace of mind.
Can you accommodate special flooring or surface care?
Yes. Tell us about hardwood, stone, specialty tile, or delicate surfaces. We use the correct methods and products to protect your floors and surfaces.
Do you handle fragile or high-value items?
We avoid moving or handling very fragile or high-value items unless you ask us to. If you want us to handle them, we will do so carefully and follow any special instructions you give.
Do you offer recurring schedules for vacation homes or rentals?
Yes. We work with second homes and short-term rentals. We can do turnover cleans on a schedule and coordinate with property managers or hosts.
How do you protect client privacy and home security?
We run background checks, train staff on privacy, and limit who knows access details. We do not share client info and follow strict internal security steps.
Do you offer gift certificates, corporate accounts, or referrals?
Yes to all three. Gift certificates make a good present. We set up corporate or recurring accounts for businesses and offer a referral program—ask us for details.
Can I request the same cleaner or team every time?
Yes. We aim to keep the same team for each visit. Consistency helps them learn your home and your preferences.
How long does a typical cleaning take?
Time depends on home size and tasks. A standard recurring visit will often take a few hours. We give a time estimate with your quote.
How do I give feedback or report a concern?
Call or email us right away. If you are unhappy with any area, tell us within 24 hours and we will return to re-clean that area free of charge.
Still have questions or ready to book a cleaning? We are here to help! Reach out to us for a free in-home estimate and let us make your home shine.
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